Financial services compliance provider SteelEye announced it has integrated ChatGPT into its compliance platform as part of a case study to evaluate the buzzed-about AI tool’s efficacy in market surveillance.
The results are promising, SteelEye said in a news release, indicating that ChatGPT can be beneficial for surveillance investigations when implemented correctly and used with care.
As part of the case study, Open AI’s large language model was implemented in SteelEye’s UAT environment, and enabling analysis of specific communications records — such as voice calls, chats, meetings and emails.
“This functionality can be extremely helpful to a compliance professional,” Matt Storey, SteelEye’s co-founder and chief product officer, said in a news release. “For example, let’s take a long voice call or chat conversation that has triggered a surveillance alert. With the ChatGPT integration, a content and motive summary is returned in seconds, along with a timestamp for any shifts in tone. The system also flags any potential regulatory or compliance issues arising from the conversation. This can help a surveillance analyst more easily understand what has been said and quickly take action against serious compliance violations.”
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